Terms + Conditions

Terms & Conditions Clubcard Printing, Clubcard, LLC

We know these things are boring, but we really need you to read this all the way through to the very end; not like that book you sort of read in lit class. This way, you won't end up embarrassed when we ask you about the secret sub-plot when you check out.

The Big Picture: When you place an order with us at Clubcard, you are creating a contract to purchase goods and services based on the following terms and conditions.

At Clubcard we offer graphic design and printing services as well as products for sale in our retail and online shops. When you create an online account and each time you place an order with Clubcard, you are agreeing to these terms and conditions and to Clubcard's privacy policy.

Club-Run Printing: Our full color offset printing is produced using the "Club Run" printing method, where we combine your print job with many others and print them at the same time on large presses. This is actually where the Clubcard name originated. Combining jobs on club-runs allows us to gain efficiency, offer special papers and unique printing methods on the best printing equipment while passing on the savings of the shared cost of set-up, printing and finishing to you. To make this work, we require a window of production time to compile everyone's files, get the press ready, run the press, allow drying time and then trim, pack and finish up all of the individual jobs.

Estimated production times: We calculate estimated production times on our business days and operating hours which are Monday to Friday 8am to 5pm excluding holidays. We post the estimated production times for each product for you to consider and select when you place your order.  Estimated production times are not meant for projects with specific deadlines. Please contact us BEFORE placing an order if you have a critical deadline so we can suggest an appropriate solution. 

We Cannot Change Or Cancel Orders In Production: It is critical that you choose an estimated production time that will meet your deadline because, once your order goes into production, we cannot change, speed up or cancel your order, we can only respect the estimated production time you have selected. If in doubt - give us a shout!

Color Fluctuation On Club Run Printing: Because we are printing several client's jobs at one time on the same press sheet, we must adjust all color globally to get the best overall result for all of the jobs on that sheet. This means the color of club run printed items will vary from traditional color standards or swatch books and will not match exactly on reprints. With these factors in mind, color critical jobs are not suited to this printing method. A reprint, refund or discount will not be given for color fluctuations on club run printing projects.

We have options for color critical projects, please complete a CUSTOM ESTIMATE REQUEST outlining your project requirements.

Color Fluctuation On Digital Printing & Vinyl Sticker Orders: Due to the nature of digital and vinyl sticker printing, colors may not match exactly to standard color swatch books and there will be a degree of color variation on re-ordered products. To help you with this inevitable fluctuation, we offer color press proofs on digital and vinyl printing orders so you can see how your printed product will look before your entire order is produced.

If you decide to place an order without a proof, you are waiving the opportunity to catch and fix any errors or see any color fluctuation before the entire job is produced. In cases where a hard copy press proof is available but is waived by you, we are not able to offer a reprint, refund or discount if you are unhappy with the color.

We have options for color critical projects, please complete a CUSTOM ESTIMATE REQUEST outlining your project requirements.

Here are a few reasons your order might be put on hold or delayed:

• You order a product and upload files that don't match in size, and there are no special trimming instructions.

• You submit your files in the wrong color mode or with low resolution files.

• Your files have information within the critical trim area that may be trimmed off, or the files do not have a bleed.

• You indicate that you need your project ready on a date that does not match the production time selected.

Delays can be avoided by preparing your files according to the file preparation specifications we provide online. You can always contact us with questions or special requests before placing an order, we are happy to help. In other words - measure twice and you can teach a guy to fish for life or something. 

Proofing: We strongly suggest you see a proof on every order, even though ordering a proof will delay your order while we check your files and create your proof. Once you approve your proof, your order will go into production. If you are on a tight deadline or you are ordering rush printing, please take this delay into consideration.

In some cases, a hard copy press proof may be available and they're awesome as you can see your art printed on the stock you ordered; we call this a press proof. If the option for a hard copy color proof cannot be selected, it means the product is printed on a club run and can be proofed for layout only by PDF.

A PDF proof cannot be used to approve color. The appearance of colors will be affected by many variables including the paper or card stock, the coating or lamination and the print method. These variables cannot be accurately shown or emulated on an electronic PDF proof. Simply put, the color of your printed project will not match the color shown on a computer screen. When you approve a PDF proof, you acknowledge and accept these limitations.

Proof Approval: Once Clubcard sends you a proof, we ask that you very carefully review every aspect of your project, including the layout and all vital information. Double-check spelling, phone numbers, emails and urls on the entire project. Once you approve a proof, your order will go into production and no further changes can be made. Clubcard will not be responsible for incorrect spelling, grammar or punctuation or any graphic layout or content errors that are shown and approved on your proof.

No Proof Option: When you decide to place an order without a PDF layout or hard copy color proof, you are waiving the opportunity to catch and fix any errors before we put the job on press. In cases where a PDF or hard copy proof is waived by you, a reprint, refund or discount will not be available as a remedy.

Errors And Returns: Clubcard has a 7 Day Return Policy. We really want you to be happy with your printing, so if you find a printing error, you will need to notify us within 7 business days of completion of your order. If your order was shipped right after completion, you will need to notify us within within 7 days of the delivery date. Please email us at support@clubcardprinting.com and include your contact information and order number along with a description of your concerns.

We may require you to send samples or return your entire order at your cost. In the event of a printing error by Clubcard, we will give you the choice to reprint your order or we will refund what you have paid. Orders may not be returned to Clubcard without prior written consent; we will refuse unauthorized shipments and return to you at your cost. 

Hard Goods And Retail Products

If you wish to return unused / undamaged hard goods or retail products (not printed or custom made) you must request authorization for a return from Clubcard and pay the cost of return shipping, The return must be received within 30 days of you receiving your order. A refund will be provided after we receive and inspect the returned item(s).  

Authorized returns must be received within 30 days of delivery or pick up to be eligible for a refund. 

Graphic Design Services: Whatever the size of your design job, our experienced in-house designers are eager to make your ideas a reality. Once we have reviewed all of your instructions, we will either confirm you have selected the correct amount of design help or explain why it should be less or more. Either way, our project managers will finalize all your materials and provide you with a final estimate, based on the clarity and direction of your design job.

When you receive this final estimate confirming the amount of design help, simply confirm and order the product you need printed so we can move full steam ahead on your graphics job.

We charge $100 per hour for all design, layout or typesetting work, billed in 15-minute increments.

Due to the nature of the service provided, graphic design time is non-refundable once our designers have begun any work whether that work is used for your project or not.